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HVAC Technical Service Technician

Location
Fort Lauderdale, FL

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Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

The Technical Service Associate provides first class troubleshooting and support to homeowners, contractors, and distributors of our HVAC products in both residential and commercial/industrial applications in North America.

In this role, the associate will be responsible for the following activities:

- Provide phone and email based troubleshooting and applications assistance to contractors, dealers, engineers and sales staff.
- Start and maintain accurate and detailed computer based electronic records of calls.
- Review technical material to verify correctness.
- Provide troubleshooting and applications support internally to Customer Service Team and outside sales representatives.
- Provide peer level guidance and technical knowledge to others within area(s) of technical expertise.
- Make recommendations for improvement based on customer interactions.
- Provide support and collaborate with cross-functional teams to solve customer issues or escalations.
- Assist with the development and roll-out of new products and programs.
- Identify opportunities to develop self-help strategies for customers (online videos and FAQs etc).
- Perform other duties as requested and required.
- Occasional travel may be necessary.

Qualifications

Basic Qualifications:

- High School diploma or GED.
- 2 years of HVAC field technician experience and/or experience troubleshooting HVAC products over the phone or in person.
- A minimum keyboarding speed of 25 WPM.

Preferred Qualifications:

-

Strong aptitude and interest in learning about DDC (Controls), IoT, and smart systems.
-

Experience with Geothermal and Furnace are a plus.
- Strong phone skills, customer orientation, communication skills and ability to function as a member of a team.
- A positive attitude and mindset to achieve individual and departmental goals.
- Organization, attention to detail, and an overall sense of urgency and ownership.
- Strong problem solving skills and willingness to take initiative.
- 7-10 years experience in the heating and cooling industry.
- Strong computer skills and experience with Microsoft Word, Excel, Access, and Outlook.

Additional Information

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
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Job Type

Permanent





Job Reference

e8f4b3c7d81dc64



Job ID

20353992













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