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Job Details

HVAC/R Service Tech

Company name
Iceberg's One Hour Heating & Air Conditioning

Monroe, MI

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HVAC/R Service Tech




Service Technician




Full Time 30-40 Hours per Week

Time Requirements

Generally 745am to 500pm Monday – Friday. These times will vary depending on time of season and on Call rotation. Weekends will be required during On Call Shifts. Some calls will need to be ran after 5pm at times during peak of season times or later customer availability.


The Service Technician starts each day checking on his tablet for first call. When his call is ready to be ran the office will send out a page and confirm the call to be ready. Three times a week the technician will stop by office at 745am, Monday, Wednesday and Friday to restock and turn in collected monies from the jobs. Trucks will be inspected every Friday and expected to be kept clean and stocked.

Performance Expectations

Correctly Complete each job in SW Remote on Tablet

Turn in Collected Monies and Purchase Order forms at least 3 times per week.

Keep Truck Stocked and Clean

Do his best to maintain a 75% call conversion percentage.

Keep a call back percentage below 3%

Attend in house trainings

Run every after hours call that comes in that’s possible when On Call

Keep Uniforms in a clean and presentable manner either by washing on his own or using our cleaning service.

Clean shaven or keep goatees or beards in a trimmed and presentable manner

Attend some Trainings off site and after hours at times to keep up to date with latest trainings

Required Skills

Positive attitude

Schooling or Mechanical background

Tools as per Service Technician List

Be available for required above hours.

Expected to be thorough

Desired Characteristics

Eager to keep learning

Wants to be the best

Positive Attitude

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Company info

Iceberg's One Hour Heating & Air Conditioning

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