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Operations Manager

Location
Indianapolis, IN

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Job Descriptionn Branch Operations Manager Do you have warehouse leadership experience with a focus on customer service?   The Operations Manager provides overall leadership to the warehouse and parts & supplies counters in our Indy and Ft. Wayne branches to ensure superior customer service and maximum operational safety, effectiveness and efficiency.  As a “working manager”, you will: *Lead safety efforts including training and communication to ensure a safe working environment for team members; work with the HR Manager to complete thorough incident investigations; ensure proper training is done to prevent injury or damage to property or equipment. *Lead the development and continual support of the Residential Inside Sales team members  related to phone sales, phone etiquette, order processing, billing, and other customer related activities.  *Work with the Branch Sales Managers to develop and implement any special and seasonal programs and insure that proper communication is given to all internal team members regarding these programs.  *Manage, protect, maintain and optimize the efficient use of all branch operations assets, including buildings, inventory, equipment, trucks, computers, and telephones. 5 years of experience in warehouse distribution and customer service in HVAC or related industry with an Associate’s degree OR 3 years of experience with a Bachelor’s degree.  3 years of leadership experience as a “working manager”.  Experience in HVAC Equipment and Parts & Supplies business and distribution preferred. nnJob Requirementsn 5 years of experience in warehouse distribution and customer service in HVAC or related industry with an Associate’s degree OR 3 years of experience with a Bachelor’s degree.  3 years of leadership experience as a “working manager”.  Experience in HVAC Equipment and Parts & Supplies business and distribution preferred.

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