Dallas, TX, United States
Jan 07, 2021
Reports to: Area Service Manager
FLSA Status: Non-Exempt
**MEMBERS ONLY**SIGN UP NOW***. is the largest independent HVAC Equipment and Solutions provider in Texas
. Our company has grown to five offices and over 300 employees throughout Texas, with headquarters in Irving, next to the DFW airport. We are proud members of ASA, ASHRAE, BOMA, CEF, TEXO & USGBC. We represent over 30 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value
added solutions to their complex problems
Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.
We are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors and the field. Must be able to work well with others in a fast-paced & high-volume environment.
Coordinates service resources as related to service operations.
Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Generates Work Order Documents, dispatches technicians and notifies customers
Responsible for customer interaction
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
Logs service start-up and service work requirements in job tracking system
Responsible for generating and printing various assigned reports
Ability to work regularly and dependably.
Ability to function in a team environment.
Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
Other duties as assigned.
The Required Profile
Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
Other Skills & Abilities
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Will be required to work in a field environment, multiple customer sites on a daily basis.
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds
. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer