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Job Details

HVAC Service Technician

Company name
Sears Brands, LLC

Location
Norcross, GA

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Profile

Employment Category: Regular, Full-time Job Function: Repair\/Installation Store ID: 24817: HS HVAC NORCROSS CAP 100 Join the Sears Home Services team as an HVAC Service Technician! No On-Call Work! No Sundays! Join Us Today! For the HVAC Service Technician, we provide the following: Service van Uniforms Laptop computer Smartphone Industry training Career opportunities The HVAC Service Technician is responsible for providing timely and quality repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers) while maintaining the highest level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company. Job Requirements Job Duties\/Responsibilities: Diagnoses and repairs HVAC equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP) (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products regarding the HVAC equipment Works as a dedicated team member to ensure fast, flexible and expert service to every customer Maintains high level of customer satisfaction through efficient and timely customer resolution Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving HVAC customer issues Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition Completes all Break\/Fix Technician training elements within required timeframes Installs new HVAC systems and related accessories according to safety and manufacturer's specifications Ensures complete protection of customer's property by installing and servicing Heating Ventilation and Air Conditioning (HVAC) equipment and material in a safe, professional and expeditious manner Removes any equipment necessary for the installation of new HVAC product and material according to manufacturer's specifications Cleans up work areas, including any areas that were utilized for the installation process Manage and maintain company assets such as corporate credit card, gas card, assigned HVAC equipment, inventory, company van, etc Performs other duties as assigned Required Skills: EPA Certification Required Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions, solve problems, make decisions or complete job tasks Ability to read, write and speak English and communicate effectively and clearly, both orally and in writing, with co-workers, managers and consumers Ability to travel up to 25% of the time as needed in geographical areas outside area of residence, both in-state (most of the time) and out-of-state (occasionally) Ability to work variable and flexible hours, including significant overtime as needed. Ability to follow appropriate industry specific regulations related to the handling of hazardous materials Ability to frequently bend, stoop, kneel, stretch, twist, reach, climb and lift\/carry up to 75 lbs High school diploma or General Education Degree (GED) Years of Related HVAC Experience: 3-4 Years Driver's License Required: Yes Travel Requirements: 25% Age Requirement: 18 EEO\/EOE\/Equal Opportunity Employer \/ Disability \/ Vet. #HomeServices

Company info

Sears Brands, LLC
Website : http://www.searsholdings.com

Company Profile
Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, with a broad apparel offering, including such well-known labels as Lands' End, the Kardashian Kollection, Jaclyn Smith and Joe Boxer, as well as Sofia by Sofia Vergara and The Country Living Home Collection. We are the nation's largest provider of home services, with more than 14 million service and installation calls made annually, and have a long-established commitment to those who serve in the military through initiatives like the Heroes at Home program. We have been named the 2011 Mobile Retailer of the Year, Recipient of the 2013 ENERGY STAR® " Partner of the Year - Sustained Excellence Award" for Product Retailing and Energy Management and was named one of the Top 20 Best Places to Work for Recent Grads. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation.

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