Johnson Controls, Inc.
New York City, NY, United States
HVAC TB Service Manager','WD30056094298','!*!What you will doResponsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention. Responsible for safety program compliance. How you will do itSets and monitors goals for customer account gross margin delivery and profitability, including PSA and L&M work. Drives L&M growth through Technicians and Team Leads. Provides input to the Area business plan.Leads the execution efforts of assigned Service business. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent, Customer Service Agent Assistant in the delivery of quality service to customers.Approves all L&M quotations from above assigned threshold.Responsible for service response to warranty-related customer issues.Manages the assigned customer relationships and drives issue resolution.Manages team budget and overhead accounts as assigned.Coordinates with counterparts in GWS, Systems, Solutions Sales, and Projects to drive overall customer account profitability.Maintains proper staffing levels for the team, through labor forecasting, planning, and management.Approves time sheets for direct reports, and performs all other necessary management tasks related bookings, Accounts Payables and Account Receivable. .Responsible for safety performance and program compliance.Accountable for procuring and maintaining fleet and tools inventory.Recruits, hires, and retains Technicians, Customer Service Agents, and Customer Service Agent Assistants. Works with direct reports and Team Technical Leads to create effective development plans and tracks training performance. Prepares and delivers clear performance expectations and performance reviews for direct reports.Continually networks within the industry.','!*!What we look forMust have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principals is desired. Associate Degree in electronic or mechanical systems, or equivalent plus seven years of experience in the HVAC and/or building controls systems. Bachelor’s degree in a technical discipline preferred. Work requires one or two years of prior experience in directing or leading the work of others. Must have the ability to interact effectively with employees and customers in difficult situations. Possesses basic accounting and business principles. Able to lead and direct diverse teams. Demonstrated competence in written and verbal communication skills. Able to positively represent Johnson Controls and communicate with others at varying technical levels. Able to use service management software and financial accounting systems. Demonstrated proficiency in MS office products, and basic Windows environment.Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.','Field Operations','US-NY-New York','','Bldg Technologies & Solutions','Exempt','Exempt','HVAC TB Service Manager
Johnson Controls, Inc.
Website : http://www.johnsoncontrols.com
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The companys Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The companys Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.