Johnson Controls, Inc.
Remote Operations Technician - 2nd/3rd Shift','WD30047614129','!*!What you will do
Under general direction, troubleshoots
mechanical, fire, security and various building automation alarms from a remote
center. Follows protocols to escalate alarm events to appropriate dispatch or
emergency resource. Ensures high levels of customer satisfaction throughout
interactions with the customer.
How you will do it
Utilizing remote technology, troubleshoots and
commissions mechanical systems (eg chillers, air handling and boilers) and
fire and security systems.Remotely performs start up programming on
various Building Automation systems per account specifications. Tracks and
documents start up for customer logs and per department protocols.Performs system point validations.Tests fire and burglar alarm sequencing
utilizing specialized software and remote monitoring equipment.Performs complex remote system interrogations
to ensure proper equipment functioning. Performs coding adjustments as
needed. Escalates issues per department protocols.Creates, reviews, and revises schedules for
security, lighting or mechanical equipment per account specifications.
Interprets sequence of operations.Documents events thoroughly utilizing
appropriate software and system tools. Maintains customer site logs.Performs changes to systems in accordance with
customer requests.Opens and closes service tickets as required
to appropriately bill the customer. Ensures documentation is complete and
understandable.Ensures open issues are properly communicated
at shift transfer.Performs other duties as assigned.','!*!What we look for
Two year technical degree in HVAC or related
discipline plus three or more years’ experience with remote diagnostics of
HVAC and mechanical systems required. Possesses advanced troubleshooting skills and
basic programming skills. Demonstrates proficient oral and written
communication skills. Demonstrates customer service
orientation. Able to fulfill various security and
background check obligations as required for customer contracts or local
licensure.Must be open to working any shift including
weekends.This position will likely support 2nd or 3rd shift.
Johnson Controls product knowledge highly
Johnson Controls is an equal employment
opportunity and affirmative action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, age, protected veteran status, status as a qualified
individual with a disability, or any other characteristic protected by law. For
more information, please view EEO is the Law. If you are an individual with a disability and you
require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.','Field Operations','US-WI-Milwaukee','','Bldg Technologies & Solutions','Non-exempt','Non-exempt','Remote Operations Technician - 2nd/3rd Shift
Johnson Controls, Inc.
Website : http://www.johnsoncontrols.com
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The companys Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The companys Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.