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Job Details

Remote Operations Technician - 2nd/3rd Shift

Company name
Johnson Controls, Inc.

Milwaukee, WI

Apply for this job

7 hit(s)  


Remote Operations Technician - 2nd/3rd Shift','WD30047614129','!*!What you will do

Under general direction, troubleshoots

mechanical, fire, security and various building automation alarms from a remote

center. Follows protocols to escalate alarm events to appropriate dispatch or

emergency resource. Ensures high levels of customer satisfaction throughout

interactions with the customer. 

How you will do it

Utilizing remote technology, troubleshoots and

commissions mechanical systems (eg chillers, air handling and boilers) and

fire and security systems.Remotely performs start up programming on

various Building Automation systems per account specifications. Tracks and

documents start up for customer logs and per department protocols.Performs system point validations.Tests fire and burglar alarm sequencing

utilizing specialized software and remote monitoring equipment.Performs complex remote system interrogations

to ensure proper equipment functioning. Performs coding adjustments as

needed. Escalates issues per department protocols.Creates, reviews, and revises schedules for

security, lighting or mechanical equipment per account specifications.

Interprets sequence of operations.Documents events thoroughly utilizing

appropriate software and system tools. Maintains customer site logs.Performs changes to systems in accordance with

customer requests.Opens and closes service tickets as required

to appropriately bill the customer. Ensures documentation is complete and

understandable.Ensures open issues are properly communicated

at shift transfer.Performs other duties as assigned.','!*!What we look for


Two year technical degree in HVAC or related

discipline plus three or more years’ experience with remote diagnostics of

HVAC and mechanical systems required. Possesses advanced troubleshooting skills and

basic programming skills. Demonstrates proficient oral and written

communication skills. Demonstrates customer service

orientation. Able to fulfill various security and

background check obligations as required for customer contracts or local

licensure.Must be open to working any shift including

weekends.This position will likely support 2nd or 3rd shift. 


Johnson Controls product knowledge highly


Johnson Controls is an equal employment

opportunity and affirmative action employer and all qualified applicants will

receive consideration for employment without regard to race, color, religion,

sex, national origin, age, protected veteran status, status as a qualified

individual with a disability, or any other characteristic protected by law. For

more information, please view EEO is the Law. If you are an individual with a disability and you

require an accommodation during the application process, please visit','Field Operations','US-WI-Milwaukee','','Bldg Technologies & Solutions','Non-exempt','Non-exempt','Remote Operations Technician - 2nd/3rd Shift

Company info

Johnson Controls, Inc.
Website :

Company Profile
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The company’s Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The company’s Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.

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