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Job Details

Service Manager

Company name
ABM Industries, Inc

Location
Beltsville, MD

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Job Description We are looking for a QUALIFIED HVAC Service Manager that's goal oriented, self motivated, multi-tasker and has demonstrated leadership skills. As the HVAC Service manager, you will manage skilled trades personnel (HVAC Technicians). Duties Include: \u2022\u00a0Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production. \u2022\u00a0Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits. \u2022\u00a0Resolves customer issues and complaints to ensure customer satisfaction. \u2022\u00a0Ensures that materials and equipment are ordered and dispensed for scheduled jobs. \u2022\u00a0Schedules repairs for parts to ensure minimal down-time in job completion. \u2022\u00a0Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management. \u2022\u00a0Instructs crews on proper use of materials and quality workmanship. \u2022\u00a0Reviews payroll records to ensure that technicians are paid properly. \u2022\u00a0Prepares and presents quotes for add-on\/replacement of equipment, preventive services and\/or remediation, on request. Minimum Requirements \u2022\u00a0High School Diploma or equivalent and at least ten years prior HVAC service experience in the Field or Call Center environment \u2022\u00a0Prior estimating and proposal generation experience \u2022\u00a0Prior experience managing field labor in a rapidly changing service environment \u2022\u00a0Must be proficient working with CMMS Systems (Corrigo experience a plus) \u2022\u00a0Strong Organizational skills and attention to detail \u2022\u00a0Excellent Communication skills \u2022\u00a0Exceptional Customer Service skills \u2022\u00a0Strong knowledge of mechanical systems with electrical systems knowledge considered a plus \u2022\u00a0Strong Computer skills, proficient using Microsoft Office Location Beltsville, MD 20705 US (Primary) ABM is an EOE (M\/F\/Vet\/Disability\/Gender Identity\/Sexual Orientation)

Company info

ABM Industries, Inc

Company Profile

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