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Customer Service Representative

Location
El Cajon, CA

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Customer Service Representative
(#1,068,265,104)
Job offer
#1,068,265,104
in
El Cajon
(California)
USA
EMCOR Services/Mesa Energy Systems has an immediate need for a Customer Service Representative in San Diego, CA . As a CSR, you are responsible for providing support to the Local Branch and its Service Teams. Tasks or support requested will include, but not be limited to job walk or site visits to gather information related to equipment or projects, completion of bid temps, proposals, project delivery binders, and certain administrative tasks related to customer support. Essential Duties and Responsibilities: Develop and or complete written scopes of work related to maintenance or service work being quoted Complete site visits to gather information required to better serve our customers Communicate with vendors as needed to gather costs for services needed to complete the maintenance being quoted Interact with Departments within Mesa as needed to complete assigned tasks. Amend, adjust, change scopes, bid temps, presentation documents, etc as required or Prepare booking packages Present new technology and enhanced PM services when presented with an opportunity Report all findings, customer opinions, pictures and results to company leadership Maintain constant communication with Branch, Service, or Sales person being Demonstrate a personal commitment to your growth and development as a Sales Professional, including attendance at product and sales training events, participation at all professional training provided by EMCOR/Mesa, Qualifications: Bachelor’s degree 2 years’ experience in customer service Experience in the HVAC is preferred Strong customer presentation skills and a demonstrated sales aptitude Strong computer skills using MS Office required. Competitive nature Reliable, self driven, organized, articulate, and goal oriented We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. 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