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Job Details

Remote Ops Tech II - 2nd Shift

Company name
Johnson Controls, Inc.

Milwaukee, WI

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Remote Ops Tech II - 2nd Shift','WD30043891040','!*!What you will doUnder general direction, troubleshoots mechanical, fire, security and various building automation alarms from a remote center. Follows protocols to escalate alarm events to appropriate dispatch or emergency resource. Ensures high levels of customer satisfaction throughout interactions with the customer. How you will do itUtilizing remote technology, troubleshoots and commissions mechanical systems (eg chillers, air handling and boilers) and fire and security systems.Remotely performs start up programming on various Building Automation systems per account specifications. Tracks and documents start up for customer logs and per department protocols.Performs system point validations.Tests fire and burglar alarm sequencing utilizing specialized software and remote monitoring equipment.Performs complex remote system interrogations to ensure proper equipment functioning. Performs coding adjustments as needed. Escalates issues per department protocols.Creates, reviews, and revises schedules for security, lighting or mechanical equipment per account specifications. Interprets sequence of operations.Documents events thoroughly utilizing appropriate software and system tools. Maintains customer site logs.Performs changes to systems in accordance with customer requests.Opens and closes service tickets as required to appropriately bill the customer. Ensures documentation is complete and understandable.Ensures open issues are properly communicated at shift transfer.Performs other duties as assigned.','!*!What we look forRequiredTwo year technical degree in HVAC or related discipline plus three or more years’ experience with remote diagnostics of HVAC and mechanical systems required. Possesses advanced troubleshooting skills and basic programming skills. Demonstrates proficient oral and written communication skills. Demonstrates customer service orientation. Able to fulfill various security and background check obligations as required for customer contracts or local licensure.PreferredJohnson Controls product knowledge highly desired. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit','Field Operations','US-WI-Milwaukee','','Bldg Technologies & Solutions','Non-exempt','Non-exempt','Remote Ops Tech II - 2nd Shift

Company info

Johnson Controls, Inc.
Website :

Company Profile
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The company’s Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The company’s Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.

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